Returns Policy

We want you to love your order, but if something isn’t quite right, here’s how our returns work

30-Day Returns

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

 

• In the same condition you received it

• Unused/unworn

• In its original packaging

To start a return, please contact us at hello@lionandthepear.com. If your return is accepted, you’ll need to send the item back at your own cost. We recommend using a tracked postal service to ensure safe delivery.

You can always reach out to us at the same email if you have any questions about returns.

Damages & Issues

 

Please inspect your order when it arrives. If it is defective, damaged, or if you receive the wrong item, contact us straight away so we can make it right.

 

Exceptions / Non-Returnable Items

• Sale items

• Gift cards

Unfortunately, we cannot accept returns on these.

 

Exchanges

 

The quickest way to get the item you want is to return the one you have. Once your return is accepted, you can place a new order for the replacement item.

 

European Union 14-Day Cooling-Off Period

If your order is being shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without explanation.

 

• Your item must be in the same condition as received (unused, with tags, and in original packaging).

• You’ll need your receipt or proof of purchase.

 

Refunds

Once we’ve received and inspected your return, we’ll let you know if your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@lionandthepear.com.