We hope you love every item that you ordered, but if you wish to return something, you have 28 days from when your order was delivered to send it back to us and receive a monetary refund.
Goods must be returned in a new, unused and resaleable condition in their original packaging. We reserve the right to refuse a refund if we deem the product has been used or is in an unsellable condition.
Provided your items meet these conditions, your refund will be issued to the same payment method used when placing the order excluding postage costs. Please allow 5 working days for the refund to show in your account. We cannot be held responsible for any interest charges made by a credit card company whilst waiting for the returns to be refunded to your card.
We aim to complete all returns within 7 working days of receiving them.
If 28 days have gone by since your purchase was received you will only be eligible for an exchange.
All exchanges will be issued to the value of the item when it was purchased. Items being received in exchange will be sold at the current value at the time of exchange.
Being a small business we are afraid that we cannot absorb the additional cost of returns shipping so the cost of the return is down to the customer.
Please email hello@lionandthepear.com with your order number to request a return.
Damaged Or Missing Goods
Please always inspect your order and products immediately upon receipt. Should there been an issue with your order please ensure you follow the process below:
- Contact Stephanie on hello@lionandthepear.com within 48 hours of receiving your order.
- If you think your order has been damaged during transit, please ensure that you keep the original packaging box and send a photograph of both the packaging and the damaged item to support in the claim process.
- If an item has been missed or if you have been sent an incorrect item, please ensure that you take a picture of the item. We will always rectify any mistakes on our behalf as quickly as possible.
- Please note that we will ask for photographic/video evidence of any faults, so we can ascertain the problem and offer advice. If this cannot be provided, we are unable to help you further.
